Privacy Policy

1. Introduction

At ChipFix Mobile Windscreens, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you request our mobile windscreen repair and replacement call-out services.

2. Information We Collect

To efficiently dispatch our technicians and ensure we bring the correct materials for your vehicle, we collect the following types of information:

• Contact Details: Your name, phone number, and email address to confirm your booking and provide arrival updates.
• Vehicle Details: Registration number, make, and model to ensure we supply the correct glass or repair resin.
• Service Location: The address or precise location where your vehicle is parked so our mobile units can reach you.
• Payment Information: Billing details required to process transactions upon completion of the repair.

3. How We Use Your Information

We use simple processes and only rely on your data to facilitate our call-out operations. Specifically, we use your information to:

• Schedule and manage your mobile repair or replacement appointment.
• Navigate our technicians to your requested service location.
• Process payments and issue service invoices securely.
• Communicate essential updates, such as delays or technician arrival times.
• Maintain records for warranty purposes on the glass and workmanship provided.

4. Sharing Your Information

We do not sell your personal data to third parties. We only share information with trusted service providers necessary to operate our business, such as payment processors and secure booking systems. If you request that we bill your insurance provider directly, we will share the necessary vehicle and repair details with them to process your claim.

5. Data Security and Retention

We implement practical and robust security measures to protect your personal details from unauthorized access. Data collected during the booking and repair process is stored on secure servers.

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or warranty reporting requirements.

6. Your Rights

You have the right to request access to the personal data we hold about you, ask for corrections to inaccurate information, or request the deletion of your data where it is no longer necessary for us to retain it for legal or warranty purposes. To exercise any of these rights, please contact us using the details below.